Other Jobs To Apply
No other job posts for this day.
We’re looking for dedicated Helpline Advisers to provide essential support to those affected by gambling-related harm.
If you’re passionate about making a real difference and comfortable working night shifts, we’d love to hear from you!
About Us
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, delivers free treatment services across multiple regions in Great Britain, and raises awareness about gambling harms through a variety of prevention-based programmes.
The Role
As the first point of contact, you’ll offer help, advice, and emotional support to individuals struggling with their own or someone else’s gambling. Delivering non-judgemental, confidential support is essential to this role.
Support is offered through multiple channels, including our Freephone Helpline, Live Chat, Whats App, and other digital platforms such as forums and chatrooms. The Helpline operates 24/7, 365 days a year, ensuring support is always available.
You’ll work remotely exclusively on night shifts as part of our award-winning Helpline team (Helpline of the Year), following a two-week rotating schedule with shifts running from 10:30 PM to 7:30 AM. You will work on average 28 hours per week.
We will provide comprehensive training, regular supervision, and a full CPD programme to support your development.
For this role we are also looking for Welsh speaking candidates so please indicate in your application if you are a Welsh speaker.
About You
You will have demonstrable experience of working with vulnerable individuals affected by addiction harm and/or complex needs. You must have the ability to speak and exchange written messages with callers to engage effectively, sensitively, and with empathy.
We welcome applications from those with lived experience of gambling-related harm, provided they have professional experience in a supportive environment and a strong understanding of safeguarding legislation.
Professional qualifications in fields such as Health, Social Care, or Psychology, are desirable but not essential.
Additionally, you will be committed to maintaining a strong understanding of problem gambling and will have a genuine interest in the areas of gambling addiction, treatment, early intervention, and prevention.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous pension scheme - we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee assistance programme – 24-hour support
For further details and to apply please click the apply button.
The closing date for applications is Sunday 9th November 2025.
Interviews will take place online via video conference – week commencing 10th November 2025.
Appointment is subject to a Basic DBS check.
GamCare is an equal opportunities employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
