<p><strong>Would you like to make a difference to someone\'s life?</strong></p><p>Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?</p><p>If you said yes to these questions then this challenging yet rewarding role is for you.</p><p>We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our Government campaigns.</p><p>Role: <strong>Customer Service Specialist</strong><br>Site: <strong>Work at home ( full Time )</strong><br>Start Date: 21st of july<br>Contract:<strong> Full-Time Permanent</strong><br>Training Duration: <strong>10 days, Monday to Friday (full time training must be attended 9am-5:30pm)</strong></p><p>Hours: <strong>37.5 hours per week</strong><br>Shifts: <strong>Monday - Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )</strong></p><p><strong>( Full equipment is provided )</strong></p><p><strong>NO WEEKEND WORKING </strong><strong>and NO BANK HOLIDAYS.</strong><br>Salary: <strong>GBP23,804 PA (GBP12.21ph)</strong></p><p><strong>What does my role involve?</strong></p><ul><li>You will be working in a lively, vibrant and rewarding environment.</li><li>Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.<br>• As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.<br>• You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.<br>• You will make a difference to people\'s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.</li></ul><p><strong>What do we need from you?</strong></p><ul><li>Strong verbal and written skills with the ability to show attention to detail</li><li>Ability to establish excellent customer relationships in a fast-paced environment.</li><li>A can-do attitude with the ability to interact with lots of different people.</li><li>Professional and friendly telephone manner with the ability to show empathy when needed.</li><li>Customer Service experience.</li><li>Experience of working within a target driven environment to a high standard</li><li>PC skills, and the ability to navigate multiple systems competently, with ease</li><li>A good consistent typing speed and the ability to multi task.</li><li>Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.<br>• Ability to work within a fast paced, challenging and rewarding environment.</li></ul><ul><li><p><strong><u>What you get from us -</u></strong></p><ul><li>Perks at Work - Savings Discounts / Free Online Classes</li><li>- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP\'s, Mental Health Support, Financial Advice, Legal Advice</li><li>Critical Illness - up to GBP10,000</li><li>Cycle to Work Scheme</li><li>Eyecare support voucher</li><li>Holiday Purchase Scheme</li><li>Length of Service Awards</li><li>Workplace Pension</li><li>Monthly Inspire Awards - For the best of the best</li><li>Refer-A-Friend earns up to GBP1,200 for you</li><li>Monthly Wellbeing Webinars</li><li>Dedicated Employee Experience Progress - Here to support TP journey</li></ul>.</li></ul><p><em>The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).</em></p><p><em>If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:</em></p><ol><li><em>Identity check</em></li><li><em>Nationality and Immigration Status (including the entitlement to undertake the work we are offering)</em></li><li><em>Basic Criminal Records Check</em></li><li><em>Employment/Academic History Check - for a period three years leading up to your application.</em></li></ol><p><em>We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.</em></p><p><em>Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. <strong><u>All screening and evidence must be completed satisfactorily before commencement of employment.</u></strong> We strongly recommend you start to compile this information so you have it ready to supply when needed</em></p><p>If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!</p><br><br> #J-18808-Ljbffr
